Refund Policy

If a batch can't be delivered to the search engine, every credit charged for it is returned to your balance automatically and shows as a refund in your credit ledger. You don't need to ask.

Invalid URLs and duplicates in a batch are removed before it's charged, so they never cost credits.

Google and Bing decide whether and when to index a page (see Google's guidance). Once a URL has been delivered its credits are spent, so they aren't returned if a search engine chooses not to index it.

If you were charged twice, charged the wrong amount, or paid but didn't receive your credits, contact us within 30 days with the order ID from your billing page. We'll add the missing credits or refund the extra payment to the original payment method. Refunds through the payment gateway usually take 7 to 10 business days to reach you.

Credits never expire, so they stay in your account until you use them. Purchased credits are otherwise non-refundable, except where the law requires a refund or IndexBear closes an account for reasons other than a breach of our Terms.

Free credits for new accounts have no cash value and can't be refunded or exchanged.